Question	Answer
What do I do about insurance?	Our daily hire rates include fully comprehensive insurance for one driver.   If you want more than one person to drive, there is a small surcharge of £15 per day for each additional driver.
How long is a day’s hire?	A single day is from 09:00 to 20:00 (8:00 pm) the same day.   Multiple days hire is from 09:00 the first day to 20:00 on the last day.
If I want to book a car for longer than a single day do you offer special rates?	We offer four-day hire, for the price of three days and charge only five days for a seven day hire.   Longer hires are possible on request.
Is there a mileage limit?	No. To keep everything simple, and the cost predictable, our rates include unlimited mileage.
Can I take a car down to Le Mans or go touring in Europe?	No. The insurance company will only cover the cars for the UK mainland.
Do you show us how to drive the car?	Yes, we give you a brief “driving lesson” (a drive round a short route) and show you all the controls to ensure you feel comfortable with the car before setting off alone.
What about fuel?	All cars go out full of petrol and the hirer's must return them with a full tank. There are a number of petrol stations within a couple of miles of our base and we provide a map showing the nearest. All of our cars run on Unleaded petrol, some use Premium (95) while some use Super (97 or 98).  We will advise you on the type of fuel suited to the car before you drive it away.   If for some reason you are unable to refuel the car, we will do this for you and charge the fuel and an administration charge to your credit card.
How much deposit is required when booking the car?	We normally take the full cost of the hire at the time of booking.
Can I make a provisional booking without paying a deposit?	Unfortunately no. We have had too many occasions where dates have been booked provisionally and then never confirmed. We will hold a booking for a maximum of a few days while we are waiting receipt of a completed booking form.
Can I postpone a booking in case of a bad weather forecast?	We will be happy to re-arrange a date, for safety reasons, in the case of severe adverse weather conditions (ice, snow or severe flooding).  We will not re-schedule in case of cold or wet weather.  This is England - it rains!
What is the security deposit for?	The security deposit, payable on the day of hire, is to cover the insurance excess. Details are on the website or booking form. This is refundable on return of the car (see below). If the hirer cannot refuel the car, receives any parking or speeding fines, or causes any minor damage to the car, then we need to be able to recover these costs.  It also allows us to charge any excess on insurance claims, should the hirer refuse to pay any invoice raised against damage done up to the excess limit.
Do I have to pay cash for the security deposit?	No. We ask the hirer to sign an open credit card voucher to cover the security deposit.  We do not normally accept bookings from anyone who does not have a credit card, which can be used for this purpose.
How far ahead do I need to book?	During the Summer the cars can be fully booked for up to three or four weekends ahead. Midweek dates may be easier. If you are flexible on your choice of car or on the date required, then we should be able to accommodate you at short notice.
What happens if the car breaks down?	All cars are covered by RAC breakdown and recovery.  In the event of a problem, the RAC will try and fix the car but if they can’t do this, they will bring the car back to base. We keep a stock of the common spares in the boot of each car as the RAC tend not to carry spares for cars from the 1960s and 1970s. If the car breaks down close to us we will try and come out to you and replace the car with an equivalent, or upgrade you to one from the next price band.
I want to give a present to someone, how do the gift vouchers work?	We print off personalised gift vouchers showing the name of the recipient, relevant date (birthday, Christmas, anniversary etc) and a picture of the car chosen. The vouchers are then valid for a full 12 months from the date of issue.
I want to give a voucher but don’t know which car he/she will want to drive?	If you are unsure of which car to choose, we can produce a voucher for any car up to a given value.
Can you provide any gifts to go with the voucher?	We offer a range of coffee mugs, whisky tumblers and beer tankards sporting the relevant company logos. We also stock some excellent books on each car.  See price list for full details.
What sort of picnics can you provide?	Essentially we can provide almost anything and we suggest you call us to discuss details. We can then tailor the picnic to your budget. For obvious reasons we do not include any alcohol in the picnics.
I need to keep this a secret as it is a present for my partner – do your envelopes have anything on the outside to identify who/what you are?	No, to ensure confidentiality all mail is sent out in plain envelopes.
Can you provide a suggested route to take the car?	We include maps and suggested routes in a pack of information that is provided to every hirer and which is relevant to the individual car.  This pack includes the Leisure Drives leaflet which we have produced jointly with South Warwickshire Tourism.  You can also try out the Test Hills Run on payment of a donation to the Guide Dogs for the Blind Association (GDBA).
Can you deliver the cars?	We are happy to deliver the cars to hotels in the Stratford, Warwick or Leamington areas at no charge. We may be able to deliver further afield, but this will be subject to workload and a delivery charge of £2.00 per mile. We cannot deliver over long distances. Anyway, your money would be better spent on a nice hotel in the area.
Can I hire a car for a wedding?	Yes, although we do ask you to make sure that the cars are not ‘decorated’ in any way other than ribbons (no strings of tin cans, crazy foam etc).
Can you supply a chauffeur for a wedding?	Not normally, but we may have access to some drivers in the future, so it is worth asking the question.
Are the cars on the web site the only ones you have?	We try to keep the web site up to date so the answer will usually be yes. However from time to time we may have access to other cars so it is worth asking.
Are the pictures on the web, library pictures or the actual cars for hire?	All the pictures are of the actual cars you can drive.
Can we use the cars for classic car runs?	In principle yes, but we would assess an enquiry based on the type of classic run involved. Most of the Merlin Events, MSA, Heritage Motor Centre or Haynes organised runs are OK. If a run includes time on circuits or racetracks, this is not covered by the insurance so the hirer will be liable for all costs for any damage caused.
Can we take a car on the Classic Malts or the LeJog?	None of our cars have been prepared for rallying, they are all normal road cars, therefore we would not normally allow the cars out for a classic rally.
Where can we leave our normal everyday car?	You can leave this on our premises while you are out in your classic car.
Can you recommend any local hotels?	There are many very good hotels in the area:  we can either advise on a few we know well, or the Stratford Accommodation Hotline on 0870 160 7930 can both advise you on local hotels and make a confirmed booking for you.
What if I do not hold a UK driving licence?	We can accept European Union and US drivers’ licences, or other drivers with International Driving Permits.